Products purchased from Amazon, AliExpress, eBay, or other marketplaces / third-party sellers are not supported by Seafrogs Hong Kong team after-sales support.
If the product was purchased from marketplaces / third-party sellers, Seafrogs Hong Kong reserves the right to decline in the following:
Warranty-related information / technical details or specifications / operational guidelines / spare parts request/exchange of a product / after-sales support / other questions or requests.
However, your direct seller's specialists have been trained and are required to provide you with after-sales / customer support and will be happy to answer all your questions regarding the housing / accessories they sold to you.
If you have questions about products purchased directly from our website (https://seafrogs.com.hk/), we are here to assist support@seafrogs.hk
Seafrogs support team